You tapped the wrong field on the login form and your password now shows in plain text, but the page still refuses to move past the sign-in screen. The most common cause is a mistyped password combined with a stale browser session.
Phone browser fails to load the casino or its games
You see a blank screen, a spinning loader, or a game that freezes halfway through loading on your phone.
- The phone browser is outdated or missing key features.
- A weak or unstable internet connection interrupts the page.
- Too many background tabs or apps are eating memory.
- Cached data conflicts with the current site version.
- A network firewall or content blocker is filtering the site.
- Close every other tab and any heavy apps running in the background.
- Switch from Wi-Fi to mobile data, or the reverse, and reload the page.
- Clear the cache and cookies for your browser, then sign in again.
- Disable content blockers for the Bitstarz login site and reload.
- Update your phone browser to the latest version available.
- Try a different browser that you have not used for the casino before.
- Turn off any VPN or proxy that routes your traffic through another region.
- Restart your phone to free up memory and reset network settings.
- Load the casino page in a private or incognito window to rule out extensions.
- Check that your phone has enough free storage for browser data.
- If the lobby loads but a game does not, close that game and open another title.
- For persistent game errors, note the game name and the exact message shown.
- Keep the browser zoom at the default level, as extreme zoom can break layouts.
- Contact support if the lobby itself never loads after these steps.
Reach out to support when the same blank screen appears on two different browsers and two different networks.
Identity verification is stuck or documents are rejected
Your account shows a pending verification status, or a document you uploaded is marked as rejected without a clear reason.
- The document photo is blurry, cropped, or covered by glare.
- The name on the document does not match your casino profile exactly.
- The document has expired or is not an accepted type.
- You uploaded a screenshot instead of a photo of the physical document.
- The file size or format is outside what the upload form accepts.
- Open your profile and read the exact rejection label on each document.
- Compare your registered name, date of birth and address with the document.
- Retake the photo in bright, even light with all four corners visible.
- Place the document on a flat, dark surface to reduce glare and shadows.
- Upload the original file, not a screenshot or a scanned copy of a copy.
- Use the file format the upload form requests, such as JPG or PDF.
- Keep the file size within the range shown on the upload page.
- If your address document is rejected, use a recent utility bill or bank statement.
- Make sure the address on the document matches the one in your profile.
- Submit one document at a time and wait for the status to update.
- Do not open a second verification request while one is pending.
- If your name changed legally, upload the supporting certificate together with the ID.
- Remove any password or PIN from the photo before uploading.
- Contact support if a document is rejected twice with the same clear photo.
Contact support when your documents meet every rule but the status stays pending for more than a few days.
Withdrawal stays pending longer than expected
The withdrawal shows as pending in your history, and the balance has not moved to your payment method.
- Verification is incomplete or a document is still under review.
- A bonus is active and its play conditions are not yet met.
- The withdrawal request was made during a busy period.
- The payment method details do not match your account name.
- A recent deposit has not finished clearing on the payment side.
- Check your account status and finish any open verification step.
- Review active bonuses and confirm the play conditions are met.
- Confirm that the withdrawal method is the same one you used to deposit.
- Make sure the name on the payment account matches your casino profile.
- Cancel and resubmit the request only if the status shows an error.
- Wait for the pending label to change before contacting support.
- Remove any unused bonus balance if the terms require it before withdrawal.
- Check that you have no other pending withdrawal that blocks a new one.
- If you deposited recently, allow the payment to clear fully first.
- Keep a screenshot of the pending status with the date and time.
- Do not submit multiple withdrawal requests for the same amount.
- Contact support if the status has not changed after the stated review window.
- Provide the withdrawal reference number when you contact support.
- Ask support to confirm which step is holding the request.
Contact support when the withdrawal remains pending after the review window shown in your account.
Deposit or withdrawal declined because of limits
A message states that the amount is above or below the allowed range for your account or payment method.
- The amount is outside the minimum or maximum for that payment method.
- Your account level carries a lower limit than the method allows.
- You have reached a daily or monthly cap on your account.
- The payment provider applies its own limit to your card or wallet.
- Currency conversion pushes the amount past a threshold.
- Read the exact limit message and note which limit it names.
- Adjust the amount to fall inside the range shown for that method.
- Try a different payment method that accepts your intended amount.
- Split a large deposit into smaller amounts only if the rules allow it.
- Check your account level to see if a higher tier raises the cap.
- For withdrawals, request an amount within the method limit.
- If currency conversion is the cause, request in the currency of your account.
- Wait for a daily cap to reset if you have reached it.
- Remove any bonus that restricts the withdrawal amount before retrying.
- Confirm your payment method has no separate limit set by its provider.
- Try the request again after a short pause if the message was temporary.
- Keep the error message text for reference when contacting support.
- Contact support if the amount is clearly inside the range but still declined.
- Ask support which limit applies to your account and how it is calculated.
Contact support when a decline message refers to a limit you cannot see in your account.
Before each session, sign in once on a single browser tab and finish any open verification step so the next deposit or withdrawal does not stall.